Ubuntu End-User Testing
In what he calls the The Great Ubuntu-Girlfriend Experiment, Content Consumer created a series of normal computer tasks and asked his girlfriend to perform them on Ubuntu with no guidance from him. Her ability (and occasional inability) to complete the tasks, plus her relative frustration or comfort with them, gives a rough guide of what users may experience when using Ubuntu for the first time. Matching my expectations, she was able to accomplish most of the tasks without overlarge difficulty.
The post, as of this writing, has accumulated 3,543 diggs and 577 comments. Clearly, it has resonated. And the discussion it’s generated is also informative. End user testing is an important tool to continue to improve the usability of Ubuntu, other FOSS programs, and indeed, any software, so we should always encourage more of it.